FAQs

Frequently Asked Questions

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to multiple locations, please place a separate order for each shipping address.
Cancellations will be accepted if the order has not yet shipped. To cancel your order please submit an email to: help@merchbuilders.com. Once the cancellation has been submitted a refund will be issued. Please allow 5 to 10 business days for your refund to show up in your account. Returns and exchanges will only be provided for defective merchandise, otherwise, all sales are final!
No, at this time we only offer 12 X 18 posters.

We print out a shipping label when we prepare your package for shipment. Once your package hits the mail stream you will receive an automated e-mail with your tracking information.

We generally have all orders ready to ship within 2 to 5 days (not including shipping times, weekends or holidays), so you can expect a tracking number within that time. If you do not receive a tracking number via email, please be sure to contact us.

Please note that some email providers will force these emails into your spam / junk folders, so be sure to check there before contacting us.

We ship with USPS and UPS. Please note, UPS will not deliver to P.O. boxes.
Processing times may vary but are usually 2 to 5 days. Once your package is shipped the estimated transit times are the following: United States* 2 to 7 business days, Canada 10 to 15 business days/p> The above transit times are estimated averages based on information provided by UPS and USPS. Keep in mind there can be a number of things that could affect your delivery time. Due to high volume, shipping carriers are not guaranteeing shipping estimates. * Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.

The main reason you would be missing items is that they are on backorder. Typically if a particular item is on backorder there will be a note on the packing slip stating that along with the estimate time of delivery.

To keep you from waiting for your whole order we opt to send all items that are in stock and ship the backorders items as they come in.

We will try to accommodate a change of address if we get your message before your order ships, but we cannot guarantee it.

We Are Not Responsible For: Orders shipped to an old or incorrect address that comes through with an order. If your order has already shipped then you will have to call, UPS or USPS to try and reroute your package. Charges will incur due to rerouting or reshipping of packages due to wrong or incorrect address entered.

Please note, we have absolutely NO control over your package once it leaves our facility. For any issues with delivery, you will need have to contact UPS or USPS.

We're human, and every so often, we might mispack an item. If this happens, please submit an email to: help@merchbuilders.com. We will send you a return label to send back the incorrect product and we'll ship out the correct item(s) as soon as possible.

When making a purchase, please keep in mind that you, (the customer), are responsible for all duties, import fees, goods and services tax and any other fees that your country may impose on your purchase.

The amount of import tax and duties to be paid depends on the country that the goods are imported from. Duty tax rates are between 0 to 37.5% with the typical rate being 5.63%. A flat rate of 3% applies to e-commerce purchases that are in excess of the US import tax threshold limits.

We have no control for any temporary stalled in transit customs delays.